et group

Total Technology Support
Designed for Justice

We provide court and correctional facilities with proactive and reactive technology support.

JusticeSupport™ Services

Support that covers all the bases

VIDEO SUPPORT

• Instant Live Video
• No Phone Trees
• Faster Resolutions

REMOTE MONITORING

• 24/7 Monitoring
• Real-Time Scanning
• Minimize Tech Visits

HELP DESK

• Dedicated Team
• Remote Diagnostics
• Troubleshooting

ON-SITE SUPPORT

• 24hr Response Time
• On-Site Service
• Certified AV Technicians

In today’s hybrid justice world, uninterrupted AV technology is crucial to delivering justice on time. Downtime of your technology means delayed or rescheduled cases, ultimately contributing to enormous case backlogs and adding stress to an already burdened justice system.

With JusticeSupport™, we offer a comprehensive solution to ensure the efficiency and reliability of your technology, allowing your internal IT team to focus on initiatives that will help advance the specific mission of your justice entity.

 

Our mission is to help justice systems everywhere provide the seamless delivery of Justice – as it should be.

Benefits

Why JusticeSupport™

Increasing
Access to Justice

with always-available
remote and online
delivery platforms

Sustaining
Resilience

by strengthening IT
recovery and improving
business continuity
operations

Reducing
Costs

by lowering staffing
requirements, increasing
ROI on technology
infrastructure, and
avoiding expensive
downtime

Faster Delivery
of Justice

simple and easy to use
technology, and
enhanced customer
experience

Increasing
Safety

by ensuring access to justice and technology during unforeseen external events.

Application

We support all
of your critical
justice spaces

Collaboration is about more than
just the technology in your critical
justice spaces. It’s about keeping
the user experience simple,
consistent, and productive
everywhere you deliver justice.

Need tech support you can count on?

VIDEO SUPPORT

On-demand
Video Support for
immediate help

Instant Support

Fast and reliable while talking face to face with a real person.

Browser Based Service

Browser-based online service enables support to be instant and meaningful.

Easy for Users

End users can initiate a video support call on a mobile phone with a QR code.

No App Needed

Each QR code directs users to self-help tools available.

REMOTE MONITORING

Remote Monitoring to
keep your technology
going

Detect Device Faults

Automate and proactively detect device faults with 24/7 scan and alerts.

Real-Time Scans

Quickly detect incidents with real-time scanning.

Minimize Tech Visits

Using remote tech resets and adjustments.

Room Readiness Tests

Automated room readiness tests nightly or on-demand.

HELP DESK

Delivering first-level
troubleshooting and
remote diagnostics

Incident Workflow Management

Our team includes a dedicated bilingual (EN/FR) help desk, contract management and a strong team of certified and highly qualified AV/VC technical engineers. Justek utilizes an ERP system to manage all incident events with a clear defined process for incident control, escalation and robust reporting capabilities.

Metrics Reporting

We provide metrics which outline timing, response, issue identification and resolution details. We then review them together to identify any trends which can be used to improve the future design or user adoption program.

ON-SITE SUPPORT

On-Site support with
certified AV service
techs

Hardware Exchanges

We will manage the return, exchange, and loaner of any faulty component

Preventative Maintenance

Our technicians perform general cleanup of the systems, firmware updates, and ensure all patches and fixes are applied. If any components are deemed faulty or require remediation, we will identify and manage those activities.

Personalized Customer Programs

We provide multiple levels and types of support – including customized programs – allowing you to choose which support best fits your work style.

Contact Support

Are you looking for more information about Justek’s courts and correctional solutions? We have an expert team ready to help. Please fill in the form and a Technology Advisor will contact you shortly.

KEY HIGHLIGHTS

10

Years Designing, Integrating and
Supporting Justice Tech.

700+

Systems Managed in Canadian
Courts and Corrections Facilities.

#1

Supporting the Largest Justice
Video Network in Canada

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